Frequently Asked Questions

🕐 When will my order be processed?

Orders are processed Monday through Friday (excluding holidays). If you place your order before 5:00 PM (local time), it will begin processing the same day. Orders placed after 5:00 PM will be processed the next business day. Processing takes 1–3 business days.

🚚 How long does delivery take?

After your order is processed, it will arrive within 5 to 8 business days (Monday–Friday). Please note that delivery times may vary slightly depending on your location, postal delays, or busy periods.

💸 How much is shipping?

We offer FREE shipping on all orders—no minimum required! There are no hidden fees; what you see at checkout is exactly what you’ll pay (plus applicable taxes).

🔍 Can I track my order?

Yes! Once your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for the tracking link to become active.

✏️ Can I change or cancel my order?

We can make changes to your order (such as updating the shipping address) if you contact us within 24 hours of placing it. Email us at:
 📧 support@magicalbookmarks.com

🔄 What’s your return policy?

We accept returns within 90 days of delivery—whether your item is defective or not. Items must be unused and in their original packaging.

  • Return method: By mail

  • Cost: Free! A prepaid return label is included in your package

  • Restocking fees: None

🔁 Do you offer exchanges?

Absolutely! Exchanges are accepted within the same 90-day window, as long as the item is unused and in original condition. Just email us with your order number and item details.

💳 What payment methods do you accept?

We accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: Shop Pay
     All payments are processed in USD.

🔐 Is my payment information secure?

Yes. Your security is our priority:

  • Payments are processed via encrypted gateways

  • We never store your card information

  • All data is handled in accordance with industry-standard security practices

📥 When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear on your statement. You’ll get a confirmation email when it’s complete.

❓ Have more questions?

We’re always here to help! For any order, shipping, return, or payment questions, contact us at:
 📧 support@magicalbookmarks.com

Thank you for choosing Magical Bookmark—where every page holds a little magic!